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From TrackerProducts Wiki

Welcome to the Tracker Products wiki user manual. This site is where you can find documentation that is developed and maintained by Tracker Support. This site is fully accessible to our current and potential customers. Check back here frequently for software update announcements and release notes. Comments or suggestions can be communicated to
support@trackerproducts.com or by calling 866-438-6565. You can also visit our website for more information. We're always here to help.

Use the search option to the left to search or links below to access specific topics within this site.

Contents 1 Support 2 Tracker 2009 3 General Information 4 Help Files - For General Users (Users with Add Items Only status) 5 Help Files - For Administrators & Power Users 6 Technical Documents 6.1 General Technical Documents 6.2 Install Guides 6.3 Upgrade Guides 6.4 Other Technical Documents 7 Other Interesting Information

Support

Tracker Products On-Line Ticket System




You can now submit support requests on our on-line ticket page.  To begin, go to
 http://tickets.trackerproducts.com and follow the instructions OR submit your 
 support request to support@trackerproducts.com.

Tracker 2009

Tracker 2009 was a huge success! Customers from around the globe took part in a live training session to learn more about the Tracker software and updates that were being built. If you would like to learn more about the system and updates that are soon being released check out the video for yourself. http://www.trackerproducts.com/2009conference/video/

Note: Some of the video may be a little hard to view. We did not originally plan on recording the web cast and presenting at a later date. Once we realized that it would be a huge assistance to put on the Wiki guide we began work on getting it formatted.

General Information

• Pre Install Homework List

Help Files - For General Users (Users with Add Items Only status)

• Logging In To Your System
• Creating A Case, Person or Item
• Duplicating Items
• Pics, Docs, Notes
• Case Permissions
• Updating Temporary Items
• Printing Basic Forms & Labels
• Splitting Items

Help Files - For Administrators & Power Users

• Setting up your system for storage locations
• Agency Setup
• User Administration
• Updating Items
• System Customization
• Advanced Logging
• Changing Custody
• Using the PDA

• System Tools
  • Custody Maintenance
  • Item Locks
  • Desktop Scanning
  • Inventories
• Advanced Searching in (Version 6.0 or less) or (Version 6.5 or better)

• Miscellaneous Features
  • Bucket List
  • Tickets
  • View Tab
  • Quick Search
  • Property Room Tab
  • My Items Tab
  • Mass Transcations
  • Log Off & Time Clock
  • Disposition
• Troubleshooting Guide
  • Frequently Asked Questions

Technical Documents

General Technical Documents

• About Tracker Software
• System Architecture
• Hosted Security
• Hosted Version or Purchased Verion; which one is best for me?

Install Guides

• Zebra TLP2844: Install
• Zebra S4M Quick Setup Guide
• PDA Device: Install
• Desktop Application: Install & Use
• Tracker Install (v6.0 or lower) (v6.5 or greater)
• Active Directory Integration

Upgrade Guides

• Version 6 (Upgrade Guide) (Preinstall Guide)
• Version 6.5 (Upgrade Guide) (Preinstall Guide)

Other Technical Documents

• Tracker Technical Support Info
• RMS or Data Integration. Do you need to integrate Tracker with another system
• Data Import Instructions for importing your data to Tracker
• System Forms How to submit forms that support will build in to the system.
• System Switches. Available system switches within Tracker

Other Interesting Information

• Article about RFID written by Ben Townsend & Published in the IAPE Magazine
• Evidence and tracking related articles found on the web
• Emerging 30 Award Tracker is recognized as one of NKY's fastest growing small companies.