Case Permission
From TrackerProducts Wiki
Note: This section only applies to customers that have Case level permissions enabled. The default install of any system does not have case level permissions enabled. To have these enabled please contact Tracker Support
Definition
Case level permissions allow a user creating a case to assign other users to that case. By default, power users or better have access to that case but other Add Item Only status users do not. By assigning permissions when a case is created, the user entering the case data can assign additional permissions to that case. The default install of Tracker will allow any user to enter any item to any case. If you prefer a hierarchy fo who can access cases, we can turn on Case level permissions.
Permissions within a case
When creating a new case or updating an existing one, the permission features allows a case manger, power user, or administrator to assign additional users or groups' access to that case.
To assign additional permissions to a case, click the Permissions link that is shown in this screen shot.
Not only can you grant additional users access to this case, but you can also assign group permissions. See user administration for more info on group permissions.
To give additional users access to a case select that user and move their name to the right with the arrow button. When complete, click the Set Permissions button to save the permissions you selected.
No Access Users
When creating a new system user you can create a user that is only active with NO other system permissions (all other boxes unchecked). This user will simply be active in the system. Upon login they will see all icons but all icons will be dimmed and non-accessible. Once a user is assigned permission to a case(s) they will then receive access to necessary system functions.
